JAMES McMEEKING

EIDO Healthcare Ltd — IT Engineer

Functioned as the primary solutions architect for both internal and customer-facing systems, leading the system design, deployment, and maintenance of cloud-based systems on AWS. Spearheaded the development of automated workflows using Terraform, CircleCI/GitHub Actions, and AWS services, transitioning focus to DevOps and platform engineering while ensuring system reliability and compliance.

• Design, deploy, and maintain resilient global systems using Terraform and AWS service including EC2, ECS, S3, RDS, Lambda, and others
• Implemented CI/CD pipelines to streamline application and system development and deployment
• Enhanced security and compliance for systems for use in healthcare institutions, adhering to Cyber Essentials Plus standards
• Retained oversight of IT operations, including incident response and endpoint management

EIDO Healthcare Ltd — IT Administrator

Evolved role from IT generalist into solutions architecture and devops engineering, designing and executing cloud migration strategies to AWS for various internal systems. Managed daily IT operations, ensuring uptime, security, and compliance while supporting stakeholders with complex technical requirements.

• Planned and implemented AWS migrations, utilising VPCs, RDS, and security best practices
• Managed cloud-hosted infrastructure to achieve 99.9% uptime for critical services
• Developed automation scripts (Python, Bash) to optimise system administration
• Created documentation and policies to enforce IT best practices and compliance

Jigsaw Systems Ltd — Professional Services Engineer

Delivered technical solutions for clients, including architecture design, implementation, and support across an extremely diverse range of technologies. Handled project scoping, design, and delivery to ensure solutions met individual customer needs from SME to mid and large-scale environments.

• Configured and deployed servers, endpoints, and cloud services
• Designed technical solutions and automation workflows for client projects
• Provided documentation and support for service desk operations
• Advised clients on infrastructure and application deployments

Jigsaw Systems Ltd — Technical Support Supervisor

Led 1st line support team, providing technical oversight and designing workflows to enhance support efficiency across a broad product range, including networking and storage solutions.

• Developed training materials and optimised workflows via Salesforce CRM
• Served as escalation point for complex technical issues
• Supported hardware/software troubleshooting for enterprise clients

Jigsaw Systems Ltd — Technical Support Advisor

Provided 1st line technical support, resolving issues for B2B and consumer clients across various technologies.

SASIE Ltd — Systems Administrator (Windows & Linux)

Managed all IT systems, including website maintenance and infrastructure administration, for Windows and Linux environments.